Easternwell transforms their Journey Management

Case Study: Easternwell

Industry: Oil & Gas Industry

Website: www.easternwell.com.au

Number of Staff: 1,400


About Easternwell

Easternwell specialises in providing industry leading drilling, well servicing and remote mobile camp management services. We bring a wide range of essential services together delivering more efficient, responsive and cost effective solutions for our clients. As Australia’s leading integrated energy and mining services company we operate continuous contracts with some of Australia’s largest exploration companies.


Easternwell’s frontline workers are required to travel long distances on rural and remote roads which opens them up to a range of safety risks. A significant number of fatigue related incidents and near misses had occurred which highlighted the need for better visibility. In response to the incidents, Easternwell introduced a paper-based journey management procedure which generated a huge amount of administrative labour. To ease the administrative workload they implemented a national call-centre which solved the problem but was extremely costly.



“The highest risks within my operation are definitely driving related and we had a series of fatigue related incidents and I wasn’t happy with that”

 - Marco Waanders - General Manager Camp Management


JESI was introduced to Easternwell through a mutual connection and they quickly identified the benefits of a global, location-based software solution that could monitor the risks associated with mobile workers who operate remotely across multiple geographic locations. 

The JESI solution offered Easternwell the ability to manage real-time responses and reduce the number of driving incidents, injuries and delays for their remote workers.

Easternwell developed with JESI a customised Travel Risk Assessment (TRA), to ensure their drivers consider potential risks and adequately plan their journeys prior to departure. The custom TRA is both a web and mobile application, which allows drivers to create a quick and easy journey plan. Managers can review upcoming, active or historical journeys through the Audit Log.

Another benefit Easternwell found was the integration between JESI and their existing IVMS (Geotab). This integration feeds critical vehicle data into JESI and provides complete visibility of the journey and access to real-time vehicle locations.


“We were looking for a competitive advantage when it came to implementing JESI and what we found was a 70% cost reduction straight-away and achieved higher compliance and safety improvements within that process.”

 - Marco Waanders - General Manager Camp Management


The implementation of JESI resulted in an immediate 70% reduction in costs after eliminating the need for their check-in  call-centre. 

Easternwell have also reported that the culture of safety at the company has improved since the implementation of JESI. Staff noticed changes in their own driving behaviour both at work and personally. In addition to the improved safety culture, Easternwell have reported no fatigue related driving incidents since implementing JESI in 2016.

The customised Travel Risk Assessment has led to ongoing productivity improvements for Easternwell. This automates the manual process of reviewing low risk responses and allows Managers to focus on medium to high risk.

About JESI

JESI is an Australian Remote Worker Management software company that serves clients around the globe. The software enables companies to efficiently and comprehensively assess the safety status of travelling and remote working employees. The software solution removes the manual processes associated with journey management and remote worker safety. JESI also helps organisations run online risk and health assessments to help monitor safety and minimise risk within a workplace. 

Initially operating from Townsville and now in Brisbane, Queensland, JESI was the first recipient of regional investment as part of the State Government’s Advanced Queensland Initiative.

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