Human and Organisational Performance (HOP): An Ultimate Guide

Human and Organisational Performance (HOP) is a systematic way of analysing mistakes to efficiently handle them. It helps us comprehend how people behave and how to create a system that is mistake-resistant.

Understanding the behaviour and working environment is crucial to human and organisational performance. A conceptual change in how you manage dependability, efficiency, and safety is human performance. 

HOP is an operational strategy that provides a foundation for creating more flexible workplaces. In this guide, you will know how HOP and the use of technology can help organisations to enhance the productivity of the employees and keep them safe while working.

Human and Organisational Performance Principles

We can deal with the problem effectively by following HOP principles. The five Human and Organisational Performance principles are as follows:

  1. The Context Influences Behaviour

Various conditions contribute to the behaviour that results in workplace accidents. Context refers to the factors that surround an occurrence, such as tiredness, damaged equipment, or performance pressures. 

  1. Blaming Resolves Nothing

Thought leaders are well aware of the destructive nature of blaming, yet doing so is still a prevalent response to workplace situations.

Human and Organisational Performance emphasises the notion that blaming and punishing are harmful to safety, and BBS also (Behaviour Based Safety) supports this viewpoint by looking at the context in which anything occurs.

Through safety observations, Behavior Based Safety (BBS) provides management and workers with information about general workplace safety. The goal of BBS is to draw attention to the everyday safety behaviour of both the individual employee and their colleagues.

To be compliant with the law and enhance the safety of employees, great firms also deploy procedures such as Behavior-Based Safety (BBS) and Human Organizational Performance (HOP).

Instead of concentrating on who caused the accident, a root cause analysis should be performed to discover what sparked the issue.

  1. Humans Make Mistakes

Making mistakes is an expected aspect of being human. Injury can be avoided by designing systems that can resist mistakes.

Because we are all human, we should accept that mistakes will be made. We should focus on creating mechanisms that will allow us to make mistakes safely rather than trying to avoid them altogether. 

  1. Always Keep Learning

Learning is essential because if we don't understand the circumstances in which work is taking place, we won't take action to improve them and will instead waste time solving the incorrect issues.

We must learn when things go wrong, but perhaps more essential, we must learn through everyday labour and behaviours.

  1. It’s Critical to Respond Wisely

Most of the time, what we do in a circumstance is react, which is entirely the opposite of responding.

A far better atmosphere for learning, growth and development can be created if managers, leaders, and everyone in an organisation are actively striving to regulate their response to failure.

How Can You Enhance Organisational Performance and Employees Safety With the Use of Technology?

Technology can keep employees safe and speed up communication between them and management, in addition to helping them be more efficient, productive, and skilful. Take full use of the software solutions being created for managing and carrying out workflow and safety activities. 

The risks of accidents, injuries, and delays can be reduced significantly due to the real-time responses and quick communication provided by SafetyIQ mobile technology.

To keep the whole mobile workforce connected, SafetyIQ is among the best software available. Connectivity entails a commitment to safety. SafetyIQ is a wise choice since it offers lone worker protection, tracking, and reporting.

A risk-assessment function is part of SafetyIQ Journey Management, which helps to guarantee that necessary OHS compliances are satisfied.

To Request A Free Demo of SafetyIQ, Click here.

Benefits of Using SafetyIQ

Here are some of the main benefits of using SafetyIQ to increase organisational performance and keep employees safe. 

  • With the help of SafetyIQ, a comprehensive journey management system, an organisation can manage the risks posed by a diversified workforce of remote employees operating in various places.
  • SafetyIQ gives you the ability to securely and confidently supervise a team that works in hazardous conditions. When a worker doesn't check in at the designated time, it issues immediate emergency notifications.
  • More safety when travelling is provided through SafetyIQ's integration with the Geotab and MiX Telematics IVMS systems. The user in SafetyIQ can now be connected with the IVMS-equipped car they are driving, and GPS position data is now accessible to identify the person's location.
  • For manual Journey Management procedures, Sandvik was devoting 50 hours per month on average. The monthly labour costs were around $2,500. After the deployment of SafetyIQ, they are currently saving over $1,000 per month and 42 hours.


The principles of HOP enable organisations to start the process of understanding their organisation's capacity. For a deeper awareness of the working context, HOP assists in bridging information silos.

The ability to learn from every situation and involve staff members in coming up with suggestions is what matters most. An important Human and Organisational Performance approach that can result in fewer injuries and more employee engagement is viewing employees as "problem solvers."

Human and Organisational Performance (HOP): Frequently Asked Questions

What is meant by Organisational performance?

Organisational performance refers to a company's capacity to attain its goals and maximise outcomes. Organisational performance can also be characterised as a business's capacity to meet goals in a fast-paced changing environment.

What is human performance in safety?

Human Performance's most fundamental goal is to enable staff members to improve an organisation's operational efficiency and level of safety.

Even the best workers are likely to make mistakes, according to the Principles of Human Performance. Processes and standards inside a company influence a person's performance.

What affects Organisational performance?

Planning for human resources, hiring practises, employee training, workforce planning, and succession planning all influence how well an organisation performs.

Moreover, the organisation's performance is influenced indirectly by technology, organisational rules, acquired supplies, and inflation.

What is a learning team Hop?

Communication between those who do the work and those who designed it is facilitated by a learning team to improve systems integration and share operational capability data. Before a failure occurs, we can utilise a learning team, or we can use it thereafter.

What makes an organisation successful?

Successful businesses show competencies in five important areas: strategic planning and structure, workers, workplace procedures and systems, and mindset.


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