Last updated: 6 April 2023
J.E.S.I Management Solutions Pty Ltd (ACN 159 033 179) (SafetyIQ, we, us and our) respects your privacy and is committed to protecting it.
We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose Personal Information or Personal Data or Personal Data.
The Privacy Act defines “Personal Information” to mean any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or an opinion.
If you are a resident of the European Union or the United Kingdom, we are required to comply with the GDPR (as defined in Section 11) in relation to your Personal Data (as defined in Section 11).
If you have any concerns or complaints about the manner in which your Personal Information or Personal Data has been collected, used or disclosed by us, please contact us via the information set out in Section 10 and will resolve your concern or answer your question.
We recommend that you keep this information for future reference.
We will only use or disclose your Personal Information or Personal Data for the primary purposes for which it was collected or as consented to by you. At or around the time we collect Personal Information or Personal Data from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information. We set out some common collection, use and disclosure instances in the table below.
If you have enabled location tracking services on your device and have provided your express and informed consent for SafetyIQ’s software application to access your Personal Information or Personal Data, namely your location information, through such services, SafetyIQ will collect your Personal Information or Personal Data about you and your location from your device. We will collect this Personal Information or Personal Data where SafetyIQ’s software application is active on your device. We do not use your location information to provide our products and services to you, without your express consent. If at any time you do not wish for your location information to be accessed, collected or used, you may do this by disabling the location tracking services on your device in respect of SafetyIQ’s software application or by contacting us via the details set out in Section 10 below.
We may also collect Personal Information or Personal Data about you from other sources and third parties. Some examples of these alternative collection events are:
If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including as described in this paragraph 2.5(a) to 2.5(c) below. Generally speaking, we will not tell you when we collect Personal Information or Personal Data about you in the following circumstances:
In the event we collect Personal Information or Personal Data from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by SafetyIQ (in its absolute discretion) that the Personal Information or Personal Data is not required, we will destroy the information or ensure that the information is de-identified.
Once we collect your Personal Information or Personal Data, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act. We provide some more general information on our security measures in Section 8 (Data security and quality).
We provide a detailed list at Section 1 of some common uses and disclosures we make regarding the Personal Information or Personal Data we collect.
We may also use or disclose your Personal Information or Personal Data (excluding location information) and in doing so we are not required to seek your additional consent:
Sensitive information is a subset of Personal Information or Personal Data. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you. However, we do not collect sensitive information from you without your consent. The type of sensitive information we may collect about you is dependent on the services provided to you by SafetyIQ will be limited to the purpose(s) for which it is collected.
Where we anticipate collection and use of sensitive information, we will obtain your express consent from you at (or around) the point in time in which we collect the information.
The Privacy Act 1988 (Cth) contains provisions regarding the use and disclosure of credit information, which applies in relation to the provision of both consumer credit and commercial credit.
As we provide terms of payment of accounts which are greater than 7 days, we are considered a credit provider under the Privacy Act in relation to any credit we may provide you (in relation to the payment of your account with us). We use credit related information for the purposes set out in the “Credit information” section of the table at Section 1 above and our Credit Reporting Policy which includes but is not limited to using the information for our internal processing of payments made using credit facilities.
We will store any credit information you provide us, or which we obtain about you, with any other Personal Information or Personal Data we may hold about you. You may request to access or correct your credit information in accordance with the provisions of Section 9 and the provisions of our Credit Reporting Policy.
Please see Section 10 and the provisions of our Credit Reporting Policy if you wish to make a complaint in relation to our handling of your credit information.
Please see our Credit Reporting Policy for further information as to the manner in which we collect, use, store and disclosure credit information.
To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with SafetyIQ on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for SafetyIQ to correspond with you in this manner and your Personal Information or Personal Data may be required in order to provide you with our products and services or to resolve any issue you may have.
Any Personal Information or Personal Data collected and held by SafetyIQ may be disclosed to, and held at, a destination outside Australia, including but not limited to the United States of America where we utilise third party service providers to assist SafetyIQ with providing our goods and services to you. Personal Information or Personal Data may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies. As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above. In addition, we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist SafetyIQ with providing our products and services to you.
If you do not agree to the disclosure of your Personal Information or Personal Data outside Australia by SafetyIQ, you should (after being informed of the cross border disclosure) tell SafetyIQ that you do not consent. To do this, either elect not to submit the Personal Information or Personal Data to SafetyIQ after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.
We have taken steps to help secure and protect your Personal Information or Personal Data from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or Personal Information or Personal Data, especially where human error is involved or malicious activity by a third party. Notwithstanding the above, we will take reasonable steps to:
For more information, please see our Data Security Statement which details our data handling practices.
The accuracy of Personal Information or Personal Data depends largely on the information you provide to us, so we recommend that you:
We provide information about how you can access and correct your information in Section 9.
You are entitled to have access to any Personal Information or Personal Data relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading. If you would like access to or correct any records of Personal Information or Personal Data we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out in Section 10 of this document.
We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your Personal Information or Personal Data, please contact us:
In order to resolve a complaint, we:
We will keep a record of the complaint and any action taken in a Register of Complaints.
In providing our products and services, or collecting and using your Personal Data, we are required to comply with the GDPR where you are a European Union resident or a United Kingdom resident. The following defined terms have the associated meanings:
If you are a resident of the European Union or the United Kingdom for the purposes of the GDPR, then in addition to what is set out in Sections 1 - 10 above, the following applies to you. Under the GDPR, SafetyIQ is considered a “data controller” in the provision of its services to you, and as such determines the purposes and means for processing of personal data. In addition to your rights of access and correction as set out above, as a Data Subject you may:
If you wish to exercise any of your Data Subject rights, then please send your request in writing to the details above in Section 10. We will process your request promptly and in any event, within one month of receipt of receiving it.
If you have any concerns in relation to SafetyIQ collection or processing of your Personal Data, then you also have a right to complain to a supervisory authority (within the meaning of the GDPR).